FAQ Shipping
HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
All of the collars, leashes and harnesses are handmade in our workshop to order.All orders are processed within 7 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
WHAT ABOUT SHIPPING?
We ship with best international shipping companies to gurantee you get your parcels fast , safe and for reasonable prices. We use services of UPS, FedEx , DPD and Nova Poshta Global depends on the destination.
Shipping charges for your order will be calculated and displayed at checkout.
INTERNATIONAL SHIPPING
Worldwide shipping time takes 7-21 days depends on the country you are located.
EXPRESS SHIPPING
If you would like to receive your parcel sooner - please contact us for express shipping by email. Some additional costs may be charged.
DUTIES and TAXES
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at customdoggear@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at customdoggear@gmail.com